Description

Welcome to the comprehensive course on ServiceNow, designed to equip you with the skills and knowledge needed to effectively utilize this powerful platform for IT Service Management and application development. Throughout this course, you will embark on a journey from beginner to advanced levels, exploring the core concepts, functionalities, and best practices of ServiceNow.

In the modern IT landscape, efficient management of IT services is crucial for organizational success. ServiceNow offers a robust platform that streamlines IT service delivery, automates workflows, and enhances collaboration across departments. Whether you're new to ServiceNow or seeking to deepen your expertise, this course will provide you with the essential tools and techniques to leverage ServiceNow effectively.

From understanding the fundamental principles of ServiceNow to mastering advanced topics like scripting, integration, and customization, each module is crafted to provide hands-on experience and real-world insights. By the end of this course, you will not only possess the skills to navigate the ServiceNow ecosystem but also be capable of designing, developing, and optimizing ServiceNow applications to meet the diverse needs of modern enterprises.

Join us on this exciting journey into the world of ServiceNow, where you'll unlock the full potential of this leading IT service management platform and position yourself as a valuable asset in today's digital workforce.

What you'll learn

• Introduction to ServiceNow and IT Service Management. Basics of ServiceNow UI and navigation.
• ServiceNow Studio for application development. Scripting in ServiceNow for client-side and server-side operations.
• Implementing UI policies and actions. Advanced topics such as notifications, email configurations, and event management.
• Utilizing application properties and widgets in ServiceNow. Outbound and inbound integrations with REST messages.

Who this course is for:

• IT professionals interested in mastering ServiceNow for IT service management.
• Beginners looking to learn ServiceNow from scratch.
• Intermediate users aiming to enhance their ServiceNow skills.
• Professionals seeking to advance their career prospects in IT service management.
• Anyone interested in learning how to customize and administer ServiceNow effectively.

Requirements

• No previous programming or architecture knowledge is necessary.
• Basic understanding of computers required
• Some IT work experience or who are currently studying in computer degree is an added advantage